Faq
В данном разделе вы найдете ответы на часто задаваемые вопросы.
1. Before ordering a transfer
- How to order a transfer in Paris from the “Home Page” of the site?
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1. On the main page, click on “BOOK”, select the date, time, place of departure and destination from the drop-down list of cities.
2. Select the type of car for the transfer. Pay attention to the restrictions on the number of passengers. If there are children, it is advisable to count them as adults. Click “BOOK”.
3. In “ADDITIONAL SERVICES” you can choose:
· DRIVER-TOUR GUIDE. The driver will quickly acquaint you with all the sights along the way. 15€ for the whole transfer.
· BABY CHAIR. For children weighing up to 36 kg. 10€ per seat for the whole trip. Compulsory when transferring in Italy for children under 9 years old.
· EXPECTATION OF THE CLIENT. 20€ FOR EACH HOUR. WAITING UP TO 30 MINUTES INCLUDED IN THE PRICE.
4. Fill in the contact details: Name, phone number (required) and e-mail.
- What contact details should I provide when ordering a transfer or taxi?
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1. Name;
2. E-mail to which you will receive a booking confirmation (preferably);
3. Phone number for the driver to contact to clarify your wishes and requirements;
4. It is advisable to indicate the address and name of the hotel, flight number.
We will contact you to clarify all the requirements!
- How to book a private transfer or taxi in Paris?
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1. In the Main Menu at the top of the site, click on “TRANSFER”, select the desired direction or city of departure from the list of cities.
2. Specify the date and time of departure, the number of passengers.
3. Choose a direction and click on the price.
4. Select the type of car for the transfer. Pay attention to the restrictions on the number of passengers. If there are children, it is advisable to count them as adults. Click “BOOK”.
5. In “ADDITIONAL SERVICES” you can choose:
· DRIVER-TOUR GUIDE. The driver will quickly acquaint you with all the sights along the way. 15 Euro for the whole transfer.
· BABY CHAIR. For children weighing up to 36 kg. 10 Euro per seat for the whole trip. Compulsory when transferring in Italy for children under 9 years old.
· EXPECTATION OF THE CLIENT. 20 EURO FOR EACH HOUR. WAITING UP TO 30 MINUTES INCLUDED IN THE PRICE.
6. Fill in contact details: Name, phone number (required) and e-mail.
- What is the phone number for ordering a taxi in Paris?
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You can always order a transfer or a taxi in Paris by phone: +33 782 29 48 48.
- Is it possible to order a transfer in Paris by e-mail or in another way?
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In case you did not find the desired direction in Paris on our website or you have special requirements, you can write an email to info@parisien.taxi, make a “Free Request“, call +33 782 29 48 48.
- How is the transfer or excursion paid?
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Payment is made after the end of the trip or excursion. We may ask for an advance payment when booking a night flight or a long route.
- How to book a transfer with a complex route and multiple stops?
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You can specify all your wishes in the comments when placing an order on the website, contact us by phone +33 782 29 48 48 or mail info@parisien.taxi.
- Do children need to be aged?
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Yes, be sure to indicate the number and age of children. This is required for the provision of child seats. The service is free for orders over 140 euros.
- If my flight is delayed and I am in flight, will the driver wait for me?
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If you indicated the flight number when ordering, the driver can control the time of arrival. Thus, if the flight is delayed, we will independently adjust the meeting time. You have nothing to worry about. But of course, if you have the opportunity to inform us about the delay yourself, it is better to do so.
- How to book tours in Paris and France?
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- In the top menu, select “EXCURSION”.
- Choose the tour that suits you.
- Follow the link to the form Personal booking and describe all the requirements and wishes for the tour.
- Fill in the contact details: Name, phone number (required) and e-mail and send the Application.
You can always book excursions in Rome and Italy by calling +33 782 29 48 48, including WhatsApp, or by writing to info@parisien.taxi .
2. After ordering a transfer
- How can we find the driver?
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Your driver will be waiting for you at the airport holding a sign with your name on it. Also, the driver will personally contact you in 1-2 days for a transfer and provide his phone number.
- What if the driver can’t find me?
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Please contact us at the emergency number you will receive when you confirm your booking. We will quickly resolve the issue.
- What if the number of passengers in the transfer or the route changes?
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Let us know as soon as possible about changes to your order and we will try to offer you the best option.
3. General information
- How to change or cancel an order?
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It is possible to change or cancel the order without payment no later than 12 hours before the start of the transfer. To do this, just call +33 782 29 48 48 (WhatsApp) or email info@parisien.taxi.
- What currency does the driver accept?
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Euro. We also always ask you to prepare the amount without change. Payment in other currencies or by card is possible only by prior arrangement.
- What language does the driver speak?
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Our drivers speak French, English, German and Russian. When pre-ordering (at least 72 hours before the trip time) you can choose the desired driver.
- Additional services.
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Umbrellas, water and free Wi-Fi are provided free of charge in every car.
The following services are provided for an additional fee:
- buying a French SIM card,
- stops at restaurants or shops for more than 15 minutes;
- Search and book hotels in France.